Cocoa Run Support
Need help with Cocoa Run? Email support@cocoarun.com and tell us your phone model and what happened. If you can, send it from the game: Settings, Report a bug adds your app version and level for you.
Common questions
How do runs work?
Levels 1 to 5 are always free to replay. From level 6 each run uses 1 of your 5 runs, and a run comes back every 10 minutes. Setting a new best gives you the run back. Plus and Pro give you unlimited runs.
What is a Hot Shot?
A speed boost. Every run comes with one free. Fire it just after a perfect gate for a Perfect Shot, which is stronger. You can use up to 3 in a run.
How do I restore a plan I bought?
Open Settings in the game and tap Restore purchases. Use the same Apple Account you bought the plan with.
How do I cancel a plan?
Plans are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, then Cocoa Run.
How do I get a refund?
Refunds for App Store purchases are handled by Apple at https://reportaproblem.apple.com
How do I move my progress to a new phone?
Sign in on your old phone first, from Settings or the results screen. Then sign in with the same method on the new phone.
How do I delete my account?
In the game go to Settings, Account, Delete account. Your account and progress are deleted from our servers straight away.